News

Coming Events

CII sponsorship 2020
Visit the Education Sponsorship page for full details

New to the FOCUS committee

FOCUS would like to welcome Richard McKenna to the committee. Richard joins us from Legal & General and brings with him years of underwriting experience and opinion.

Vulnerable Customers – Feedback

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Please rate the event overall
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Please rate the venue

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Please rate the food and drink
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Please rate Macmillan's main presentation
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Please rate the cancer workshop
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Please rate Support In Mind Scotland's presentation
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Please rate the mental health workshop
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The aim of the event was to recognise that people dealing and living with cancer or mental health issues represent important cohorts of vulnerable customers who play a significant role in the underwriting and claims process. We wanted to recognise this vulnerability to ensure it doesn’t disadvantage them during the insurance journey, whist at the same time treating all our customers in an equitable and fair manner. We sought to seek answers to such questions as:

  • Are there any synergies in how we view vulnerability?
  • Are there any areas that could or should require readdressing?
  • What are the challenges or obstacles that we all face?
  • What can we learn collectively and what can we take away that can influence change?

In your opinion did the event capture the aims set out above?

What were your key takeaways or any areas that you plan to do differently as a result?

Any other comments?