Vulnerable Customers – Feedback

    Please select your background

    Please rate the event overall
    poorfairgoodvery goodexcellent

    Please rate the venue

    poorfairgoodvery goodexcellent

    Please rate the food and drink
    poorfairgoodvery goodexcellent

    Please rate Macmillan's main presentation
    poorfairgoodvery goodexcellent

    Please rate the cancer workshop
    poorfairgoodvery goodexcellent

    Please rate Support In Mind Scotland's presentation
    poorfairgoodvery goodexcellent

    Please rate the mental health workshop
    poorfairgoodvery goodexcellent

    The aim of the event was to recognise that people dealing and living with cancer or mental health issues represent important cohorts of vulnerable customers who play a significant role in the underwriting and claims process. We wanted to recognise this vulnerability to ensure it doesn’t disadvantage them during the insurance journey, whist at the same time treating all our customers in an equitable and fair manner. We sought to seek answers to such questions as:

    • Are there any synergies in how we view vulnerability?
    • Are there any areas that could or should require readdressing?
    • What are the challenges or obstacles that we all face?
    • What can we learn collectively and what can we take away that can influence change?

    In your opinion did the event capture the aims set out above?

    What were your key takeaways or any areas that you plan to do differently as a result?

    Any other comments?