Vulnerable Customers – Feedback Please select your background —Please choose an option—ClaimsUnderwritingBothNeither Please rate the event overall poorfairgoodvery goodexcellent Please rate the venue poorfairgoodvery goodexcellent Please rate the food and drink poorfairgoodvery goodexcellent Please rate Macmillan's main presentation poorfairgoodvery goodexcellent Please rate the cancer workshop poorfairgoodvery goodexcellent Please rate Support In Mind Scotland's presentation poorfairgoodvery goodexcellent Please rate the mental health workshop poorfairgoodvery goodexcellent The aim of the event was to recognise that people dealing and living with cancer or mental health issues represent important cohorts of vulnerable customers who play a significant role in the underwriting and claims process. We wanted to recognise this vulnerability to ensure it doesn’t disadvantage them during the insurance journey, whist at the same time treating all our customers in an equitable and fair manner. We sought to seek answers to such questions as: Are there any synergies in how we view vulnerability? Are there any areas that could or should require readdressing? What are the challenges or obstacles that we all face? What can we learn collectively and what can we take away that can influence change? In your opinion did the event capture the aims set out above? What were your key takeaways or any areas that you plan to do differently as a result? Any other comments?
